Privacy Policy

01. Who We Are

Rebuild Supplements UK is a sports nutrition and performance brand offering sports supplements, performance nutrition, apparel and training accessories for athletes and active individuals.

For data protection purposes, the organisation responsible for your information is the legal business operating this website.

Legal business name: [Insert registered business name]
Business address: [Insert registered business address]
Website: [Insert website URL]

02. Information We Collect

We may collect the following categories of information when you use our website.

Personal and Order Information

• Name, email address, telephone number and contact details.
• Billing address, delivery address and shipping information.
• Products purchased, order history, returns and refund details.
• Messages, reviews, feedback and enquiries you submit to us.

Payment Information

Payments may be processed by third-party payment providers. We may receive transaction references, payment status and relevant billing information. Payment card details are handled according to the payment provider's systems and applicable arrangements.

Technical and Usage Information

We may collect IP address, browser type, device information, pages visited, referral sources and interactions with our website. Cookies and similar technologies may also collect information about how you use the site.

03. How We Use Your Information

We may use your information to:

• Process orders, payments, deliveries, returns and refunds.
• Send order confirmations and important service updates.
• Respond to customer enquiries and provide support.
• Manage our website, products and customer experience.
• Monitor website performance and improve our services.
• Detect fraud, prevent misuse and maintain security.
• Meet legal, accounting, tax and regulatory requirements.
• Send relevant marketing communications where legally permitted.

We only use personal information for purposes that are appropriate and permitted under applicable data protection laws.

04. Legal Basis for Processing

Where UK data protection law applies, we rely on the relevant legal basis for each processing activity. This may include:

• Contract: To fulfil orders and provide requested services.
• Legal obligation: To comply with applicable laws and recordkeeping requirements.
• Legitimate interests: To operate, secure and improve our business, where those interests do not override your rights.
• Consent: For activities such as certain marketing or non-essential cookies where consent is required.

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing that took place lawfully before consent was withdrawn.

05. Cookies & Analytics

Our website may use cookies and similar technologies to operate essential shopping functions, remember preferences, analyse usage and measure marketing performance.

• Essential cookies: Support security, shopping and core website functions.
• Preference cookies: Remember settings where available.
• Analytics cookies: Help us understand visitor behaviour.
• Advertising cookies: Support advertising measurement or personalisation where enabled.

Non-essential cookies will be used in accordance with applicable consent requirements. You can manage available preferences through our cookie banner or settings tool. Disabling certain cookies may affect website functionality.

The specific cookies and analytics services used depend on the tools and integrations actually installed on our website.

06. Sharing Information

We do not sell personal information as a standalone customer list. We may share necessary information with service providers, including:

• Payment providers that process transactions.
• Couriers and fulfilment providers that deliver orders.
• Website hosting, ecommerce and technical support providers.
• Customer service and email communication platforms.
• Analytics and advertising providers where enabled and permitted.
• Professional advisers, regulators or authorities where legally necessary.

Information is shared only as appropriate for the relevant purpose, subject to applicable legal and contractual safeguards.

07. Marketing Communications

We may send promotional emails about sports nutrition, product launches, offers and brand updates where permitted by law.

You can unsubscribe from marketing emails using the unsubscribe link included in the message. We may still send essential transactional messages relating to your orders or account.

We will obtain consent where required and respect applicable marketing preferences and opt-out requests.

08. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution and legal recordkeeping.

Retention periods depend on the type of information and relevant legal requirements. When information is no longer needed, we take appropriate steps to delete or anonymise it, unless lawful retention is required.

09. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss or disclosure.

No internet transmission or electronic storage system can be guaranteed completely secure. If you believe your information has been misused in connection with our website, please contact us.

10. Your Privacy Rights

Depending on the applicable law and circumstances, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Object to or request restriction of certain processing.
• Request a portable copy of eligible information.
• Withdraw consent where processing relies on consent.
• Opt out of direct marketing.
• Complain to the relevant data protection authority.

These rights are subject to applicable conditions and exceptions. You can contact us to make a request. We may need to verify your identity before responding.

11. Third-Party Links

Our website may contain links to external websites or services. Those services have their own privacy policies and practices. We are not responsible for the privacy practices of websites that we do not control.

12. Children's Privacy

Our website is not intended to collect personal information from children where such collection is not permitted by law. We do not knowingly collect children's personal information unlawfully. Please contact us if you believe such information has been submitted so we can investigate.

13. International Transfers

Some service providers may process information outside the UK or your country of residence. Where applicable law requires safeguards for international transfers, we will take the required measures.

14. Changes to This Policy

We may update this Privacy Policy when our business, services, technology or legal obligations change. The latest version will be published on this page with its revision date.